ppvlp Privacy Policy

This Privacy Policy ("Policy") applies to all users of the ppvlp platform. It takes effect from the moment you visit the ppvlp website, create an account, play games, make a deposit or withdrawal, or contact our support team.

ppvlp treats the protection of your personal information as a top priority. We do not sell your information to any third party, and we do not use your information without your permission. Your information is not used for any purpose beyond what is described in this policy.

Our Terms and Conditions set out the full rules for using the platform and apply alongside this Privacy Policy. By continuing to use ppvlp, you are considered to have accepted the terms of this policy.

The following types of information are collected to register accounts and provide services on ppvlp:

2.1 Registration and Identity Information

• Full name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Address and nationality

2.2 Financial Transaction Information

• Deposit and withdrawal details via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction amount, date, and reference number
• Registered mobile number or account details for the payment method

2.3 Platform Usage Information

• Login time, device information, and IP address
• Game play history, bet amounts, and results
• Session duration and browsing behaviour
• Information collected from cookies and web beacons

2.4 Support Service Information

• Details of complaints and requests submitted via live chat and email
• Support call notes and resolution history

ppvlp uses your information only for the following purposes:

3.1 Account and Service Management

Your information is used to create, verify, and keep your account secure. Your mobile number and email are used for login and OTP verification. They are also required for payment processing and managing deposits and withdrawals.

3.2 Security and Fraud Prevention

Information is analysed to detect unauthorised logins, multiple accounts, and suspicious transactions. This is essential for the security of the site and the protection of other users.

3.3 Responsible Gaming

Playing patterns are monitored under our Responsible Gaming programme. If signs of excessive play are detected in a user, the relevant information is used to provide assistance, such as advice on setting limits or the option to temporarily suspend an account.

3.4 Support and Communication

Your information is used to resolve complaints and requests through live chat or email. Important service-related notifications are sent, such as payment confirmations or account security alerts.

3.5 Legal Obligations

Information may be retained and, where required, provided to relevant authorities in accordance with applicable law. Where possible, you will be notified in advance.

ppvlp shares information with third parties only in limited and specific circumstances. We never unnecessarily provide your ID, password, or full financial details to third parties.

4.1 Payment Processing Partners

The necessary information is shared with the relevant payment gateway or financial institution to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely to confirm transactions.

4.2 Technology and Infrastructure Service Providers

Information is processed under contract with trusted technology partners for cloud hosting, cybersecurity, and data analytics services. These partners may not use information beyond ppvlp's instructions.

4.3 Law Enforcement Agencies

ppvlp may be required to provide information to relevant authorities by court order, government directive, or legal necessity. In such cases, compliance with the law will take precedence.

4.4 Business Transfer

In the event of a full or partial merger, acquisition, or transfer of ppvlp's business or assets, user information may be transferred to the successor entity. Users will be informed in advance in such cases.

The ppvlp website uses cookies and similar technologies. These store small data files in your browser that improve your experience on future visits.

5.1 Essential Cookies

These cookies are required for the core functionality of the site — such as maintaining login sessions, verifying security tokens, and remembering language preferences. Disabling them will prevent the site from working properly.

5.2 Performance Cookies

These cookies are used to find out which pages are viewed most, which features are used most, and where errors occur. This allows ppvlp to improve the quality of its services.

5.3 Cookie Controls

You can manage, limit, or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from using ppvlp's full services.

ppvlp uses industry-standard technologies and processes to keep your information secure. Our security measures are summarised below:

• SSL Encryption: All communication between the site and the user is secured via SSL technology. This prevents unauthorised access to your information while it is being transmitted.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
• Two-Factor Verification (OTP): A mobile OTP is verified at login and for large transactions.
• Access Controls: Only authorised staff may view user information for specific purposes.
• Regular Security Reviews: Vulnerability assessments are carried out regularly by cybersecurity experts.
• Data Backups: Regular backups are maintained on secure, encrypted servers.

ppvlp does not retain your information for longer than necessary. How long information is kept depends mainly on the following:

7.1 Active Accounts

All relevant information is retained for as long as your account is active. This includes account details, transaction history, and gaming activity records.

7.2 After Account Closure

Even after an account is closed or deactivated, financial transaction records may be retained for a specified period to meet legal obligations and to assist with dispute resolution.

7.3 Legal Requirements

We may have a legal obligation to retain certain information for an extended period in accordance with tax, financial reporting, or law enforcement requirements.

ppvlp respects your rights regarding your information. Your main rights are listed below:

8.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can contact our support team to have it corrected.

8.3 Right to Request Deletion

You may request that your personal information be deleted. However, we may need to retain some information due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. However, if you object to the processing of information that is essential for providing the core service, your access to the service may be limited.

8.5 How to Exercise Your Rights

To exercise these rights, contact the ppvlp support team via live chat or email. We provide support in both Bengali and English, 24/7. For general queries, you can also visit our FAQ page.

ppvlp is strictly not for anyone under the age of 21. Age is verified at registration, and identity documents may be requested in any case of doubt.

If we are notified that a minor has registered on the platform, that account will be closed immediately and the associated information will be deleted. Parents and guardians are asked to remain aware of their children's device usage.

When you access payment services (bKash, Nagad, Rocket, Upay, bank) through the ppvlp platform, you are entering a third-party service. These services have their own privacy policies and are outside ppvlp's control.

ppvlp is not responsible for the data collection or usage practices of these third parties. You should therefore read the privacy policy of the relevant service before using any payment service.

ppvlp reserves the right to update this Privacy Policy at any time. When changes are made, you will be informed in the following ways:

• The updated date will be published on this page of the website.
• For significant changes, registered users will be notified by email or mobile message.
• For major changes, a notice will be displayed on the site.

Continuing to use ppvlp after a change is made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.